1. Introduction
Entryfy (operated by Namibia Future Media Holdings (Pty) Ltd) is a suite of products and platforms used to run competitions, campaigns, and gamification experiences for clients and our own brands. This Privacy Policy explains how we collect, use, and protect your personal information when you participate in our campaigns and competitions.
2. What Information We Collect
When you participate in an Entryfy campaign or competition, we collect the following types of information:
- Personal Information: Your name, surname, and contact details (email address, phone number).
- Demographic Information: Age, town of residence, income level, and other demographic data relevant to the campaign.
- Purchase Data: Information from receipts you submit, including retailer, purchase amount, date, and product categories. You may also provide this information manually.
- Interaction Data: Your engagement with our gamification platforms, WhatsApp bot interactions, and other campaign touchpoints.
3. How We Use Your Information
We use your information for the following purposes:
- Contacting Winners: Personal information and contact details are used solely to contact users who have won a competition. This contact may be made by Future Media or directly by the client running the campaign.
- Campaign Reporting: Demographic information and purchase data are used for reporting purposes only. These are aggregated and analysed to provide insights into campaign performance and participant behaviour.
- Receipt Validation: We use automated AI-powered receipt validation to verify purchase information submitted by participants in buy-and-win competitions.
- WhatsApp Communications: If you interact with our WhatsApp bot, your contact information may be used to send you campaign-related messages and notifications.
4. Sharing Your Information
Winner Information
We only share personal and contact information of competition winners with the client running the campaign, enabling them to fulfil prize delivery and communicate with winners. No non-winner information is shared.
Campaign Reports
Aggregated demographic and purchase data is shared with clients for reporting and analytical purposes. These reports contain grouped data only and do not identify individual participants.
International Clients
If a client operates outside of Namibia and requires individual winner contact information to fulfil a prize, that information may be shared across borders for that specific purpose only.
Third-Party Service Providers
We use third-party providers for hosting our database and WhatsApp bot infrastructure. These providers do not have access to your data and are contractually bound to maintain confidentiality and security.
5. Data Retention
We retain personal information and campaign data indefinitely unless you request removal or unsubscribe from communications. Demographic and purchase data are retained for reporting and archival purposes.
6. WhatsApp Communications & Opt-In
By interacting with our WhatsApp bot, you opt in to receive messages from us via that number in future campaigns. We always attempt to obtain explicit opt-in confirmation from users.
Important: If you have been inactive on WhatsApp for more than 90 days, we will not contact you unless you have given explicit permission to be contacted after a period of inactivity.
You can unsubscribe from WhatsApp messages at any time by replying with STOP or through other mechanisms we provide.
7. Your Rights
Unsubscribe
You can unsubscribe from WhatsApp bot communications, email newsletters, app notifications, and other marketing communications at any time.
Data Deletion
We currently do not have a formal process for deleting your data from our systems. However, we encourage you to contact us if you have concerns about your information. We will review requests on a case-by-case basis.
Contact Us About Your Data
If you have questions about how your information is being used or wish to discuss your data, please contact us using the details provided at the end of this policy.
8. Age Restrictions
Most Entryfy campaigns are intended for participants aged 18 and above. For campaigns involving alcohol and certain events, participants must explicitly confirm they are 18 years or older. We do not knowingly collect data from individuals under 18, although it may occur despite our age restrictions.
9. Data Security
Your personal data is hosted securely and is only accessible by Namibia Future Media Holdings (Pty) Ltd. We implement industry-standard security measures to protect your information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
10. Automated Decision-Making
We use automated AI-powered receipt validation to verify the authenticity and eligibility of purchase receipts submitted in competitions. This is the only automated decision-making process we employ. Receipt validation results may affect your eligibility to win, and you can contact us to dispute or request manual review of your receipt.
11. Legal Basis for Processing
By entering an Entryfy campaign or competition, you agree to the terms and conditions governing that campaign. This agreement forms the legal basis for our processing of your personal information. By participating, you consent to the collection and use of your data as described in this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website or through other appropriate channels.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: